What we do

Behaviour Sprint

The Behaviour Sprint is a structured and focused week with your team. We focus on one action that’s costing time, momentum, or confidence, then we redesign the conditions around it so follow-through is easier in the day job.

Key activities
Map how the work actually happens, pick the key step, identify what’s making the current behaviour the default, design and prototype changes, test early where possible, agree what goes into practice, set clear responsibility and a simple next-week routine.

Example outcomes
Higher uptake of the new process or tool, smoother handovers and decisions, fewer reminders and resets, clearer ownership, less rework caused by behaviour slipping back under pressure.

Timeframe
5 days (one week, or spread over two)

Is a Behaviour Sprint for you?

A Behaviour Sprint is useful when something important is live, and the doing part is wobbling.

Common reasons teams call us:

• Uptake of a tool or process is uneven after launch

• Handovers keep slipping

• Decisions keep stalling

• Feedback happens, but it stays polite and unhelpful

• Ways of working look good on paper, then drift

• Customers start, then drop off

It works for:

• Team behaviour: adoption, handovers, decision-making, culture, AI tool use

• Customer behaviour: actions people need to start, continue, or stick with

If you already know you need a full framework, system or toolkit built across teams, that is usually a Behaviour Build.

A Design Sprint validates an idea

A Behaviour Sprint validates an action