People are irrational. We like to think that we are level headed and logical. But we aren't. By a long way. 95% of the time people are on autopilot. Meaning 95% of what we do is influenced by where we are, other people and our own psychology.
We know we should go to the gym, but don't. We know we should save more, but don't.
We know, but we don’t.
We conflict ourselves all the time. Same with teams. They conflict themselves too.
95% is a huge gap for things to go wrong.
Together, in this half day course, we will show you how to close the gap. Combine behavioural insights and design facilitation. We will break the day into three parts. Each part reflecting one of the three layers of people’s behaviour - Me-We-Oversee.
We will also have a 15 minute post session 1:1 to help you apply behaviour facilitation to your specific needs and answer any lingering questions.
What is Behaviour Facilitation?
Behaviour Facilitation combines behavioural insights from across psychology, sociology, behavioural economics with design facilitation. It focuses on helping cross-functional teams to work in new collaborative and engaged ways.
What you'll learn
Most of what we do is a habit. The automatic things we do without much thought. Individual and team habits can disrupt teams without people even realising. Learn how to help people identify and overcome their own habits. And explore how to structure tasks to navigate existing habits.
Get insight and tools to understand team roles. People's given and self assigned roles have a big impact on how they approach tasks. What they do, how they feel and how they react all depends on their psychological role.
Sense of "Me"
Learn how to get people talking about themselves and explore people's sense of “me”. Conflict in teams is born out of misunderstood "me"s. We will show you how to use play to encourage expression and create ‘fail safes’ to overcome potential conflicts.
Creativity is messy. It requires a willingness to not know what’s going to happen - and trusting that ideas will come. Shine a light on the factors outside of your control. Learn how these influence what people think and feel in your sessions. And how to connect them into an engaging and meaningful session.
When we are uncertain, doing something unpredictable or can’t make an informed decision - we copy other people’s choices. This leaves us open to bias. Biases that lead to misaligned team and limited ideas.
We will show where these social influences come from. And how they change what we do without us even realising.
Learn to guide team members towards a goal, while maintaining their autonomy. Learn key behaviour principles on how to best craft and plan team goals. Done right they can increase a team's ownership and sense of control. Two important factors to maintain team momentum.
Who is the course for?
People who want to understand and apply psychology and behavioural insights to improve their team's effectiveness and collaboration.
People who already have experience with facilitation. You may be a design facilitator, design thinking coach etc. You want to add behavioural insights to your practice.
People who lead cross-functional teams. Who want to learn how to encourage their team to work more collaboratively, effectively and help people suggest more innovative ideas.
People who work in change. Whether you work in organisational change or on digital transformation projects - both require an understanding of people's behaviour and how to harness that behaviour in sessions.
People with roles including Design facilitator, Project Manager, HR Manager and Team Leads across Experience, Development, Product.